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9. The vocabulary. The words you use are tools that will shape your organization. Benko, for example, avoids the term “human resources,” preferring instead the term adopted by Hollywood: “talent.” It communicates people are unique, they get on stage and perform, they move from role to role and are not defined by those roles. Gerber similarly suggests you think carefully about the vocabulary you use because it shapes the reality in which your people think.
Last but not least, a strategic thinker is always an opportunity seeker, having a good nose for opportunities lurking in the horizon, while a tactical thinker is purely a problem solver, mostly within his immediate environment;
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